Frequently Ask Question

kBOPS Website

How to vote?

1) Register a valid email to " My Account" and set your password to use the same credentials to login.

2) Go back to the " Ongoing Vote" page and choose your active event and select your favourites once.

1 CLICK = 5 VOTES.

MAXIMUM of 10 click or 50 FREE VOTES alloted per account and will reset after 24 hours from your last vote.

3) Unlimited votes for accounts wish to purchase vote. (Credit card and Paypal is the payment options at at the moment)

4)  Votes will be added realtime to the nominees after successful purchase or confirmation.

Is multiple accounts are allowed?

Yes, there's no limit on the use of accounts as long as it is a valid email address. However, each account can only have a limited votes to cast unless there's an ongoing promotion.

kBOPS APP

How do I join kBOPS

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You can register/sign in to P-POP APP with your existing Google account and Apple ID.

We are continuously improving the app and other sign-in methods will then be available in the future.

What is Fan Project?

Our fan project has now resumed and is open again for submissions.

Here are a few changes:

1) To fund a project fans can now vote using Klikes (👍) instead of KPoints are  points are still used in voting, birthdays, and chart ranking.

2) Multiple rewards in a single project can now have a maximum of 15 days of collection (Billboard LEDs / Star Donator or CSE Events only).

What is KLikes?

Klikes are virtual points that you can obtain by watching ADs (30 ADs per day) that can be used on funding fan projects.

What happens if the fan project target likes 👍 didn't reach?

❖ In case the project is unable to reach after the funding end date, KLikes 👍🏻 used will no longer be refunded.

No available ADs at the moment.

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❖ This is something that we can’t control as ADs are dependent on your location, network, personalized ADs and available ADs from our provider.

❖ You can optionally connect to a VPN for testing and connect with other country, clear app caches and reload the app. 

❖ Daily rewards can be claimed once per account daily (25KPoints). You can only view 25 video ADs per day (3 KPoints) and will be reset tomorrow. 

📌Please make sure your date & time was set automatically, future dates/previous date set on device will cause an issue. 

My collected KPoints points back to 0?

Please send a support email of the affected accounts, Kpoints will be credited back to your account.

 

⒈There’s an instance of the Kpoints being reset when deleting data or app storage
when switching accounts, however, it rarely happens and it’s a case-to-case basis.

⒉The connection may lost during sign-out or you encounter timeout when updating your profile.

In case you need to switch accounts, we suggest using multiple accounts or dual apps as an option.

I want to refund my KPoints?

 

KPoints are not refundable once used or after purchase. If the refund reason is valid, we might consider refunding the Alab and refunding the order.

Please reach out to customer service for further assistance.

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