Frequently Ask Question
Our fan project has now resumed and is open again for submissions.
Here are a few changes:
1) To fund a project fans can now vote using Klikes (👍) instea. KPoints are points are still used in voting, birthdays, and chart ranking.
2) Multiple rewards in a single project can now have a maximum of 15 days of collection (Billboard LEDs / Star Donator or CSE Events only).
Klikes are virtual points that you can obtain by watching ADs (30 ADs per day) that can be used on funding fan projects.
❖ In case the project is unable to reach after the funding end date, KLikes 👍🏻 used will no longer be refunded.
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❖ This is something that we can’t control as ADs are dependent on your location, network, personalized ADs and available ADs from our provider.
❖ You can optionally connect to a VPN for testing and connect with other country, clear app caches and reload the app.
❖ Daily rewards can be claimed once per account daily (25KPoints). You can only view 25 video ADs per day (3 KPoints) and will be reset tomorrow.
📌Please make sure your date & time was set automatically, future dates/previous date set on device will cause an issue.
Please send a support email of the affected accounts, Kpoints will be credited back to your account.
⒈There’s an instance of the Kpoints being reset when deleting data or app storage
when switching accounts, however, it rarely happens and it’s a case-to-case basis.
⒉The connection may lost during sign-out or you encounter timeout when updating your profile.
In case you need to switch accounts, we suggest using multiple accounts or dual apps as an option.
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You can register/sign in to P-POP APP with your existing Google account and Apple ID.
We are continuously improving the app and other sign-in methods will then be available in the future.
KPoints are not refundable once used or after purchase. If the refund reason is valid, we might consider refunding the Alab and refunding the order.
Please reach out to customer service for further assistance.